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Terms & Conditions

Last updated: 26/04/2026

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Welcome to Velro. By accessing or using our website www.shopvelro.com, you agree to the following Terms & Conditions.

1. General Information

This website is operated by Velro. Throughout the site, the terms “we”, “us” and “our” refer to us.

We reserve the right to update or change these Terms at any time.

2. Products and Services

All products are subject to availability.

We reserve the right to:

  • Limit quantities

  • Discontinue products at any time

  • Change prices without notice

We make every effort to display products accurately, but we cannot guarantee exact color or appearance due to screen differences.

3. Orders and Payments

By placing an order, you agree that:

  • All information provided is accurate

  • You are authorized to use the payment method

We reserve the right to:

  • Refuse or cancel any order

  • Limit or cancel quantities per customer

Payments are processed securely via third-party providers.

4. Shipping

Shipping times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Carriers

  • Customs

  • External factors beyond our control

Full details are outlined in our Shipping Policy.

5. Returns and Refunds

Our Refund Policy outlines all return conditions.

By purchasing, you agree to those terms.

6. Intellectual Property

All content on this website (images, text, logos) is the property of Velroand may not be used without permission.

7. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages

  • Losses resulting from misuse of products

Our total liability is limited to the purchase amount.

8. Governing Law

These Terms are governed by the laws of the United Kingdom.

9. Contact Information

Email: supportvelro@gmail.com Address: www.shopvelro.com

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Privacy Policy

Last updated: 26/04/2026

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Welcome to Velro. Your privacy is important to us, and we are committed to protecting your personal information.

1. Who We Are

Velro operates the website: 👉 www.shopvelro.com

Store Name: Velro Email: supportvelro@gmail.com

If you have any questions, you can contact us at any time using the details above.

2. Information We Collect

We collect different types of information to provide and improve our services.

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (securely processed by third-party providers)

Automatically Collected Data

  • IP address

  • Device and browser information

  • Pages visited and time spent on the website

  • Cookies and tracking technologies

Information from Third Parties

We may receive data from:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • Marketing and analytics tools

3. How We Use Your Information

We use your information to:

✔️ Process and deliver your orders

✔️ Communicate with you about your purchase

✔️ Provide customer support

✔️ Improve our website and services

✔️ Send marketing communications (only with your consent)

✔️ Prevent fraud and enhance security

✔️ Comply with legal obligations

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4. Legal Basis (UK GDPR)

We process your data based on:

  • Contractual necessity – to complete your orders

  • Consent – for marketing communications

  • Legitimate interests – to improve services and prevent fraud

  • Legal obligations – to comply with laws

5. Sharing Your Information

We respect your privacy and do not sell your personal data.

We may share your information with trusted partners:

  • Payment providers (Stripe, PayPal)

  • Shipping and delivery services

  • Website platform (Wix)

  • Analytics and advertising providers

All partners are required to keep your information secure.

6. International Data Transfers

Your data may be transferred outside the United Kingdom.

We ensure your data is protected through:

  • GDPR-compliant providers

  • Standard Contractual Clauses (SCCs)

7. Data Retention

We keep your data only as long as necessary to:

  • Fulfill orders

  • Meet legal and tax requirements

  • Resolve disputes

  • Enforce our agreements

8. Your Rights

Under UK data protection laws, you have the right to:

✔️ Access your personal data

✔️ Correct inaccurate information

✔️ Request deletion of your data

✔️ Restrict or object to processing

✔️ Request data portability

✔️ Withdraw consent at any time

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To exercise your rights, contact: 📩 supportvelro@gmail.com

You may also file a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

We use cookies to:

  • Improve your browsing experience

  • Analyze website traffic

  • Personalize content and advertising

You can control cookies through your browser settings.

10. Data Security

We take appropriate measures to protect your personal data.

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions, feel free to contact us:

📩 Email: supportvelro@gmail.com 🌐 Website: www.shopvelro.com

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Refund Policy

Last updated: 26/04/2026

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At Velro, we want you to be satisfied with your purchase.

1. Returns

You have the right to return your item within 14 days of delivery.

To be eligible:

  • Item must be unused and in original condition

  • Must be in original packaging

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our fault)

  • Personal care items (if applicable)

  • Final sale items

3. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds are processed within 5–10 business days

Refunds will be issued to your original payment method.

4. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account

  • Contact your payment provider

  • Then contact us

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective.

7. Order Cancellations

Orders can be cancelled within 24 hours of purchase.

After that, orders may already be processed or shipped.

8. Contact Us

Email: supportvelro@gmail.com

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Digital Products Policy

Last updated: 26/04/2026

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This Digital Products Policy outlines the terms and conditions for purchasing and using digital products from Velro.

1. Overview

At Velro, we may offer digital products such as:

  • Downloadable files

  • Digital guides or content

  • Online materials or resources

By purchasing any digital product from www.shopvelro.com, you agree to the terms outlined below.

2. Delivery of Digital Products

All digital products are delivered electronically.

After purchase, you will receive:

  • A download link and/or

  • Access via email

Delivery is typically instant, but may take up to 24 hours in some cases.

If you do not receive your product, please contact: 📩 supportvelro@gmail.com

3. No Physical Shipping

Digital products:

  • Are not shipped physically

  • Do not require delivery addresses

  • Are accessed online only

4. Refund Policy for Digital Products

Due to the nature of digital content:

❗ All digital product sales are final and non-refundable, once the product has been accessed or downloaded.

However, you may be eligible for a refund if:

  • You did not receive the product

  • The file is defective or inaccessible

  • There was a technical issue on our side

Requests must be submitted within 7 days of purchase.

5. Usage Rights

When you purchase a digital product from Velro:

✔️ You are granted a personal, non-transferable license

✔️ You may use the product for personal use only

❌ You may NOT:

  • Resell or redistribute

  • Share with others

  • Modify and sell as your own

6. Intellectual Property

All digital products remain the property of Velro.

Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Technical Requirements

You are responsible for ensuring that your device can access and use the digital product.

We are not responsible for:

  • Device incompatibility

  • Software issues on your end

8. Order Issues

If you experience any issues such as:

  • Missing files

  • Download errors

  • Access problems

Please contact us immediately: 📩 supportvelro@gmail.com

9. Changes to This Policy

We may update this policy at any time.

Changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about digital products, contact:

📩 supportvelro@gmail.com 🌐 www.shopvelro.com

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Shipping Policy

Last updated: 26/04/2026

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1. Processing Time

Orders are processed within 1–3 business days.

Orders are not processed on weekends or holidays.

2. Shipping Time (United Kingdom)

Estimated delivery time:

  • 5–10 business days

3. Shipping Costs

  • Free shipping may be offered on selected promotions

  • Otherwise, shipping fees are calculated at checkout

4. Order Tracking

You will receive a tracking number once your order is shipped.

5. Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather or external factors

6. Incorrect Address

If you provide an incorrect address:

  • We are not responsible for lost packages

  • Reshipping fees may apply

7. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Contact the carrier first

  • Then contact us for assistance

8. Contact Us

Email: supportvelro@gmail.com

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